Reviews

Ascent Audiology in Dumfries, Virginia is 100 % customer oriented company. From the first appointment my senior family member had with Dr Amy Goodwine , which covered the hearing test; assessment; and hearing device selection, up through unprecedented lengthy insurance delays involving the Aetna advantage plan and Aetna medicaid for getting approval for reimbursement of the hearing aide , Dr Goodwine approved a loaner for an extended period time. During the inordinate amount of time needed to resolve the insurance delays, Benedict (the office manager) expended a lot of hours making and receiving calls and faxing materials to various insurance point of contacts required by the insurance companies. In the end, .Dr Goodwine and Benedict's patience, creativity, and problem solving ensured that their client had a working hearing device at all time. This commitment shows their devotion and sense of duty by providing the best care and service to the client and not focused or concerned with the financial impact experienced in this transaction. Thank you Dr Amy and Benedict. We will visit next time a hearing adjustment is needed.

My husband had an appointment on 9/24/2020 with Dr Amy Goodwine for a hearing test. I really appreciated That she let me be with my husband while he was being examined. We both are absolutely impressed at the service we received from her and her staff. Dr Goodwine was extremely busy but Still took her time with us. She actually went above and beyond to ensure we were taking care of. She is so professional, very knowledgeable, and so friendly. If you need an Audiologist look no further she is the one to go too.

I had a wonderful experience with practice. I have a complex ear history and have worn hearing aids since I was a child. I had to find a local audiologist for an audiogram (kind of in an emergency situation). I poured over various reviews and chose Ascent Audiology. They responded to me promptly both by email and by phone and got me in within a very short window. Kelly in the front office is so friendly and welcoming. Not only that, but Dr. Amy spent *a long* time with me getting my ear history and asking questions about the various surgeries and complications I have had. Then, she offered some really good insights into what was going on with my ear/s. She did some fine-tuning of my hearing aid (no charge) and also took a hearing aid mold impression because my old one was getting small. This is a professional who cares deeply about her patients and finding out how best to help them. I highly, highly recommend this office! (From a patient who has had at least a dozen audiologists or more over my long/complex ear history!) She will be my go-to audiologist from now on.

I have been using this audiologist for over 5 years. The customer service is excellent....none better anywhere. The audiologist is very flexible and willing to help in any way and the front office staff, Kelly is exceptionally helpful. When their office moved to Dumfries about 5 years ago, I elected to stick with this audiologist instead of finding one closer to my house. It's a great establishment.